Select Service

General Inclusions
  • Priority Response 2 Hour Telephone
  • Priority Response 72 Hour On-Site
  • Technical Help Line
  • Preventative Maintenance visits suited to your needs
  • Labor Included
  • Travel Included
  • Can be tailored to your situation
Contact Us

Premier Service

General Inclusions
  • Priority Response 2 Hour Telephone
  • Priority Response 72 Hour On-Site
  • Technical Help Line
  • Preventative Maintenance visits suited to your needs
  • Labor Included
  • Travel Included
  • Can be tailored to your situation
Contact Us

Preventative Maintenance

General Inclusions
  • Priority Response 2 Hour Telephone
  • Priority Response Within 5 Days (On-Site)
  • Technical Help Line
  • Preventative Maintenance visits scheduled to your needs
  • Discounted Labor and Travel
  • Can be tailored to your situation
Contact Us

Compass Customer Service Facts:

  • 100% of contract customers note their maintenance contract is more valuable than paying for a service call on a per call basis
  • 100% of Compass’s contract customers report being able to set up preventative maintenance on their preferred schedule, every time.
  • Among contract customers who used an emergency visit, 100% were very satisfied with the time it took to get their instrument back up and running.

Can your OEM service provider say the same?

Additional Options
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CE Support

CE Support offers 24hr/365 days/yr phone support. This provides for a maximum of one hour phone response and unlimited phone support in emergency situations. This is extremely valuable to customers with 24 hour operations and no backup instrumentation.
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CE Remote

CE Remote provides for remote access to your spectrometer and software by a qualified service representative for remote software and hardware diagnostics.

Personalized Response

CE is dedicated to meeting your response requirements. CE not only provides a main office number to log in your support requirements but provides its customers with the cell phone number of each of its engineers and support staff to provide rapid response and ease of mind.

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Spectometry Upgrades

CE is dedicated to meeting your response requirements. CE not only provides a main office number to log in your support requirements but provides its customers with the cell phone number of each of its engineers and support staff to provide rapid response and ease of mind.

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Guaranteed Uptime

Premier Service Customers are guaranteed a minimum of 95% availability of their spectrometer. Compass Engineering has confidence in our staff’s abilities to keep your spectrometer operating at peak efficiency. We back this up with our 95% uptime guarantee.